Shipping & Returns

Shipping Costs

Green Spirit Ltd charge a flat rate of £8 for delivery (Unless stated otherwise), please note that customers ordering from: Ireland, the Scottish highlands, the Isle of White, or from the Channel Islands may be charged an additional shipping fee and will be called to take an over the phone payment for the extra delivery charge providing a working telephone number has been left during the ordering process. If we cannot contact the customer via the telephone number provided then we will send an email explaining the circumstances, if we do not receive a reply from our contact over a pre determined period of time then the order will be cancelled and the monies will be refunded.

Large orders of multiple large items may be subject to an extended shipping fee, this will be discussed with customers. To avoid unknowing additional fees, contact us before your order if you think your order may require additional shipping charges.

Orders that exceed £100 are eligible for free next day delivery, for more information about local delivery please contact us on 01142 753 353

International Shipping

Prospective international customers who wish to place an order with us must first send an e-mail to us to gain a full quote, which will include accurate shipping costs - please email info@greenspirit-hydroponics.com with the EXACT products you require including quantities and sizes as well as your shipping address and a working contact telephone number (in addition, your countries dialing code) and we will get back in touch with you promptly with a full quote for your order and shipping.

Delivery Times

We aim to ship all orders received BEFORE 2:00pm, to be sent out for next day delivery, orders that are placed AFTER 12.00pm will be sent the following day that the order was received. All products that are out of stock are ordered on a weekly basis, so if an order contains products that are out of stock the order will be shipped once the items are back in stock, customers will be kept informed about the process of their order on a regular basis.

Weekend and Bank Holiday Delivery Times

Deliveries before weekends and bank holidays, if placed before 1pm the day before the weekend or bank holiday, will be sent on the same day. Any order after 1pm will be dispatched the day after the weekend or the bank holiday. Our courier service does not make deliveries on Saturdays, Sundays or bank holidays.

Delivery notification

When your order is booked in for delivery, our courier service TNT will send an email (if an email address is provided) to let you know when your item will be delivered. You will also receive notification some time afterwards from ourselves notifying you of the same thing. If your order is booked in for shipping Monday - Thursday, you will receive your items the next day.

All orders shipped are track able and will require signature on receipt, all orders are also packaged and wrapped discreetly.

Lost parcel

If in the event TNT loses one of your parcels, we will send a replacement of the items to yourself and claim the costs of the loss from TNT. If an investigation is taking place, please allow up to 5 working days for the investigation to take place before we replace the items.

If you would like any further information, please feel free to contact us

Privacy & SecurityYour privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

The Information We Collect:

This notice applies to all information collected or submitted on this website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:

Name
Address
Email address
Phone number

On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are:

Name
Address
Phone Number

The Information We DONT Save unless encrypted to the neccessary standards:

Credit/Debit Card Information

The Way We Use Information:

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

We offer gift-cards by which you can personalize a product you order for another person. Information you provide to us to create a gift-card is only used for that purpose, and it is only disclosed to the person receiving the gift.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

You can register with our website if you would like to receive our catalog as well as updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the registration form.

We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Our Commitment To Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Our Commitment To Children's Privacy:

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

How You Can Access Or Correct Your Information

You can access all your personally identifiable information that we collect online and maintain by calling us or sending us an email.. We use this procedure to better safeguard your information.

You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.

To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

How To Contact Us

Should you have other questions or concerns about these privacy policies, please contact us.

Ordering

Paypal - Funds must have cleared before the order is processed. Paypal payment reference and the quote number must be provided before pick up.

Credit /Debit Card – Funds must clear before the order is processed formal ID and card used must be provided before pick up

Payment, Pricing & Promotions